Terms of Service

By making a booking, you are agreeing to the following terms of service.

Code of Ethics & Professional Practice

Intentional Healing UK works within the UK Reiki Federation's guidelines for ethical and professional practice, which can be found in full here

Not a replacement for medical treatment or other professional services

All our services - including Reiki, meditation, workshops etc - can be safely used alongside traditional (allopathic) medicine, however they are NOT to be used as a replacement for proper medical diagnosis or treatment. You are advised to see a GP or other medical professional in the case of medical issues or concerns.

Payment & Cancellation Policy

To provide the best possible service, while effectively managing the number of people seen each week, the following cancellation policy is in place.


  • Full payment is required at the time of booking. If you are unable to participate in the video-calls at the allocated time, your session may either be rescheduled (if a convenient time is available), or email correspondence will be offered as an alternative. ​


  • Payment is due in full at the time of booking.

  • If an event needs to be cancelled or rescheduled by Intentional Healing UK, a full refund will be payable. Where possible you will be given the option to transfer the credit to another booking.

  • If you are not able to attend an event you have booked or have changed your mind, please get in touch ASAP. If we have enough notice or there is a waiting list, it may be possible to resell your ticket or issue you with a refund. Where costs (for materials, room hire etc) have already been incurred, this may not be possible.

  • To ensure we are able to cover operating costs, ticket refunds are not generally offered for 'no-shows' where there has been no attempt to inform us that you will not be coming to the event. 


A 50% deposit is required at the time of booking personal (in-person) sessions. If you need to change or cancel your appointment, please contact Sarah on 07970 976877 or email IntentionalHealingUK@gmail.com as soon as possible. The following terms apply:

  • MORE THAN 24 HOURS NOTICE: You may choose to either reschedule or receive a refund of the deposit paid.

  • LESS THAN 24 HOURS NOTICE: You will be invited to either reschedule your appointment or receive distance healing. You can either select a shorter distance healing to the value of the deposit or pay the balance and receive a full treatment.

Results cannot be guaranteed

Clients request Reiki for a number of different reasons, and this will be discussed during your consultation. While a Practitioner can focus on particular areas and can work with intention, healing will always go where it is most needed. As such, the results of a treatment can neither be predicted or guaranteed.

Right of refusal to treat

Intentional Healing UK reserves the right to refuse treatment where it would be inappropriate, this includes: 

  • if the client is under the influence of alcohol or mind-altering substances;

  • if the client is intimidating or offensive, in a physical, or sexual manner, or otherwise; 

  • if the client behaves in any way which may lead the Practitioner to feel physically unsafe, disrespected, or abused;

  • in the case of late attendance of the client, where discretion will be exercised. 

Confidentiality & Data Storage

Prior to your initial session, you will be asked to complete a Client Intake Form which will be held on file for the required amount of time following treatment. Only information necessary for your treatment is gathered. It is not used for any other purposes. Everything written on the form and discussed between client and practitioner is entirely confidential. Your information and records will never be shared, unless it is required by due process of law.

In accordance with the terms of the UK Reiki Federation Code of Ethics & Professional Conduct, records must be kept in safe custody for seven years from the date of the last treatment and in the event of death, all records will be destroyed appropriately. 

This website is hosted by WIX.com who may record information such as your IP address. Their data policy can be found here. None of this information is held by Intentional Healing UK.